Role · Support to Product
Procore
First full product lifecycle. Support-to-PM transition.
Procore is where I became a product manager. I started in support and moved into product by learning the product from the inside out.
This is the story of the first full product lifecycle: discovery, definition, delivery, and learning.
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Hiring team
How I became a PM
I did not come to product management through a credential or a program. I came through support: by understanding every place where the product failed users before I got to shape the product itself. Procore is that story.
- Support-to-PM transition
- First full product lifecycle ownership
- Customer-grounded discovery process
Learning product from the ground up
The shortest path to understanding what a product needs to do is to field every complaint about what it currently does. This is how that worked.
Tell me what you are looking for
This case is about career transitions and product craft. What brings you here?